Counterspeech that challenges or responds to hate speech has been seen as an alternative to mitigate the negative impact of hate speech and foster productive online communications. Research endeavors have been directed to using language models for the automatic generation of counterspeech to assist efforts in combating online hate. Existing research focuses on the generation of counterspeech with certain linguistic attributes, such as being polite, informative, and intent-driven. However, it remains unclear what impact the counterspeech might have in an online environment. We first explore methods that utilize large language models (LLM) to generate counterspeech constrained by potential conversation outcomes. We build two conversation outcome classifiers that predict the incivility level and the hater reentry behavior following replies to hate with Reddit data, then propose four methods to incorporate the desired outcomes, i.e., low conversation incivility and non-hateful hater reentry, into the text generation process, including Prompt with Instructions, Prompt and Select, LLM finetune, and LLM transformer reinforcement learning (TRL). Evaluation results show effective strategies to generate outcome-constrained counterspeech and the linguistic characteristics of texts generated by different methods.

Understanding the dynamics of counseling conversations is an important task, yet it is a challenging NLP problem regardless of the recent advance of Transformer-based pre-trained language models. This paper proposes a systematic approach to examine the efficacy of domain knowledge and large language models (LLMs) in better representing conversations between a crisis counselor and a help seeker. We empirically show that state-of-the-art language models such as Transformer-based models and GPT models fail to predict the conversation outcome. To provide richer context to conversations, we incorporate human-annotated domain knowledge and LLM-generated features; simple integration of domain knowledge and LLM features improves the model performance by approximately 15%. We argue that both domain knowledge and LLM-generated features can be exploited to better characterize counseling conversations when they are used as an additional context to conversations.

By "natural language" we refer to a language used for daily communication by human beings; languages like English, Hindi or Portuguese. Natural Language contrasts to artificial languages such as programming languages and mathematical notations and it has evolved from generation to generation. It is not an easy task to pin down with explicit rules. The way we, humans, communicate with each other is Natural Language. Think about how much text you see each day: Signs, Menus, Email, SMS, Web Pages and the list is endless.